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Install the VMWare Horizon Client
It looks like this PC is missing the VMWare Horizon Client program.

You need to make sure that you download a version that is compatible with your PC. To find out if you have a 32-bit or 64-bit system do the following;

For Windows 7, Windows 8:
  1. Go to Start Menu -> Settings -> Control Panel
  2. Click on 'System'.
  3. Look under 'System Type'. If there is nothing listed indicating 'x64 edition version' or '64-bit Operating System' then you have a 32-bit Windows installation.

Once you have determined you system type, click on the corresponding 'Download' button below to install this important program.

While installing the program you will be asked to select the 'IP protocol version'. Select 'IPv4'. You will then be asked to enter the 'Default Horizon Connection Server'. Please don't enter anything (this setting is optional) and press 'Next'.

Once you've installed the VMWare Horizon Client program please close this window.

If you experience technical difficulties in completing this process please follow the steps in the walkthrough on the FAQ site. If you still need assistance you can contact technical support via Live Chat. Representatives are available 24/7.

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