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System Readiness
Welcome to the @Home Headset and User Readiness Testing (URT)!

As a TeleTech @Home Associate, you are required to purchase a headset and successfully complete a headset and system compatibility test prior to Day 1 of Training. Downloading and running the test shouldn't take much more than half an hour. Are you ready? Let's get started!

By now you should have already bought your headset. In the job offer email we provided a list of compatible headsets. If you do not have a headset you will need to purchase one before you continue.

Once you have your headset, please plug it into the PC you plan to use as an @Home Associate and we'll get going.

Also before you start, make sure that you have the following information nearby (this information was included in your job offer email):


You will need to download the Teletech Installer Application before you begin the URT process. This will install all of the required Teletech software needed to access the platform. Click the 'Download' link below to install the application. You will still require an approved and updated Anti Virus, Anti Spyware and Firewall installed.

Once you have completed the download, close all your internet browsers. Select 'Run' and answer all the prompts by selecting 'Yes'/'OK' until all the applications are installed. Once the installations are complete your web browser will automatically navigate to the Endpoint Compliance Scanner. Once the scan completes you will be asked to sign in using your Username and Password included in your job offer email.

If you experience technical difficulties in completing this process please follow the steps in the walkthrough on the FAQ site. If you still need assistance you can contact technical support via the Assistance page or Live Chat. Representatives are available 24/7.

   Thank you,
      TeleTech® @Home Talent Acquisition
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